The Maplewood Promise

The Maplewood Promise begins with a clear understanding of what customers and their families can expect from all Maplewood Senior Living communities.

The Maplewood Promise includes:

• Delivering the highest level of care and services available, with our 24 hour/7 days per week on-site licensed nursing, as well as round the clock staff of associates.
• Providing the very finest amenities and special attention to detail and operation by a locally owned organization, including offering warm, inspired, and uniquely designed environments for residents and their families. This is “their community.”
• Delivering a “local first” approach to the foods our chefs prepare, using farm-fresh ingredients from local New England farmers and purveyors. These foods are healthier and more delicious.

Maplewood Senior Living communities strive to meet these brand promises every day, 365 days per year. Our commitment is to allow a world of options, all within arm’s reach, provided by passionate associates.

The Maplewood Promise provides a 100% satisfaction guarantee for those residents who are living at Maplewood Senior Living communities. If these services and care do not meet to their level of satisfaction after meeting with the appropriate levels of administration (Department Head, Executive Director, Executive Vice President), we will allow them to exit their lease obligation and Maplewood will pay for their moving expenses away from the community.