The Maplewood Promise
The Maplewood Promise begins with a clear understanding of what customers and their families can expect from all Maplewood Senior Living communities.
The Maplewood Promise includes:
- Delivering the highest level of care and services available – with our 24 hour/7 days per week on-site licensed nursing, as well as an around-the-clock staff of associates.
- Providing the very finest amenities, and special attention to detail and operation by a locally owned organization – including offering warm, inspired, and uniquely designed environments for residents and their families. This is “their community.”
- Delivering a “local first” approach to the foods our chefs prepare, using farm-fresh ingredients from local farmers and purveyors. These foods are healthier and more delicious.
Maplewood Senior Living communities strive to meet these brand promises every day, 365 days per year.
Our commitment is to allow a world of options – all within arm’s reach – provided by passionate associates.
The Maplewood Promise provides a 100% satisfaction guarantee for those residents living at Maplewood Senior Living communities.
During the first six months of residency, if these services and care do not meet their level of satisfaction after discussion with the appropriate levels of administration (Executive Director, Executive Vice President), we will work with the resident and their family to assist them in finding an alternative living situation.